FAQ's For Cosmic Cocktails
Welcome to our FAQ page! Below are the frequently asked questions about Cosmic Cocktails. In case that we haven’t covered your query, please don’t hesitate to contact us.
- About Cosmic Cocktails
- Slushie Machine Hire
- Cocktail Bar Packages
- Staff Hire
- Cosmic Cocktail Online Store
About Cosmic Cocktails & Events - Operating since August 2004 - Clint & Tanya have worked full time operating and building Cosmic Cocktails & Events
Q. Where are you located?
A. We are located at Unit 2, 61 Buckingham Drive, Wangara. Please visit our Contact Us page for a map and more details.
Q. What areas do you service?
A. We service all areas from Two Rocks to Mandurah and as far out as Northam. Please visit our Tab - Perth Delivery Suburbs (scroll down if you are on a mobile, on the right if you are on a PC) for more details about your suburb.
Q. Do you charge delivery?
A. Some areas we deliver to will have a small delivery fee. Please check when placing your order as we offer delivery from as little as $5 to many suburbs.
Q. Will I need to pay a deposit when I place my order?
A. You will not need to pay immediately when placing your order online. Ths is to ensure we can liase with you over the phone, confirming availability and all the details; adjusting the quote if necessary to match your event needs. Once all of this information is confirmed you will then be sent an invoice and will be required to pay a deposit to secure your booking.
Q. Is the deposit refundable?
A. No. The deposit is not refundable as we may have turned away bookings to secure your booking. If you need to change your function date that's fine, your deposit will still count.
Q. Do you accept credit card?
A. Yes, we accept MasterCard, Visa and American Express. Online payments will include surcharge fees, in store or over the phone payments will not incur the fees.
Q. What if you cancel my booking or don't turn up?
A. We have a 200% Money Back Guarantee that we will never cancel a confirmed booking. ie If you book $1000 worth and pay a deposit of $100 if we cancel your booking we will refund you $2000. We have never Cancelled a confirmed booking and we always turn up. If we are unable to do your event due to availabilty or supply, we will decline the event far in advance before a deposit is paid, and communicate this with you.
Q. Do you have Public Liability Insurance?
A. Yes we have over 20 Million dollars cover in Public Liability Insurance. So you know you're in good hands.
Q. Is all of your hire equipment electrically tested and tagged?
A. Yes we have all of our Hire Equipment Tested & Tag regularly.
Q. Can we use your service at our Venue?
A. We are the preferred supplier at many function centres, restaurants and hotels around Perth. Either check with your venue or give us a call and we will let you know.
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About Slush Machine Hire Perth
Q. How much will it cost to hire a Slush Machine for the night?
A. The price of the Slushy Machines depends on the option you choose and the suburb it is to be delivered to. If your party is in a hall or on a boat extra charges may apply. Please click here for Slushy Machine prices.
Q. How many flavours do you have to choose from?
A. We now have over 40 different flavours to choose from. I have spent a lot of time testing and photographing these flavours to help make you event one to remember.
Q. Do I need to supply the alcohol? How do I know what I need?
A. Yes you will need to supply the alcohol. The flavours you pick will determine what alcohol you require. If you look at our Slushy Flavours page you will see the alcohol requirements for each flavour.
Q. Do I have to put alcohol in them or can I leave them non-alcoholic?
A. You can leave them non-alcoholic if you prefer. We do have 6 flavours which are designed as non-alcoholic flavours, similar to what you would find at a cafe or your local Shopping Centre. The other slushy flavours are also suitable to leave as non-alcoholic flavours.
Q. If I put the recommended alcohol in the mix, how strong will they be?
A. Most of the flavours require 2 x 700ml bottles of spirits, these will make your chosen flavours between 5% and 5.5% ALC/VOL.
Q. Can I add more Alcohol?
A. No, Alcohol doesn't freeze, so if you put more alcohol in than recommended your Slushy Machine won't be able to get slushy.
Q. Can I put less Alcohol in?
A. Yes you can, this will have no effect on the operation of the slush machine. If you put 1 x 700ml bottle of spirits in your drink it would work out to be between about 2.0% and 3% ALC/VOL. Or similar to having a light beer.
Q. How many drinks will I get from my Slushy Machine?
A. If you book a 2 Bowl Slush Machine you will get about 120 200ml drinks, if you book a 3 Bowl Slush Machine you will get about 180 200ml drinks. We have different Slushy Machine Hire packages available.
Q. Do you charge delivery?
A. Some areas we deliver to will have a small delivery fee. Please check when placing your order as we offer delivery from as little as $5 to many suburbs.
Q. Will I need to pay a deposit when I place my order?
A. Yes you will. The main reason is to secure your booking. If you book online you have the option of paying in full or just paying a $100 deposit.
Q. Is the deposit refundable?
A. No. The deposit is not refundable as we may have turned away bookings to secure your booking. If you need to change your function date that's fine, your deposit will still count.
Q. What if you cancel my booking or don't turn up?
A. We have a 200% Money Back Guarantee that we will never cancel a confirmed booking. ie If you book $280 worth and pay a deposit of $75 if we cancel your booking we will refund you $560. We have never Cancelled a booking and we always turn up.
Q. What if my slush machine breaks down?
A. We will fix the machine or replace it. Here at Cosmic Cocktails & Events we have never missed a party, we have a technician on standby and back up machines to ensure your party is a success.
Q. What do the Slushy Machines sit on?
A. You will need to supply a strong table or bench that will be able to hold up-to 100 kg. Glass top tables and plastic tables are not suitable. If you don't have a suitable table, you may hire one from us.
Q. Will I need to setup the slushie machine?
A. Not at all. The slushie machines are quite heavy and that's why we use a special trolley. We are one of the few companies who fully set up your slushie machine. We will place your slushy machine in a suitable location, on a suitable table with access to power, fill your slushy machine with the required slushy flavours and turn your machine on. Why? Because we check your machine to make sure everything is operating correctly. If there is a problem our staff are able to fix most problems straight away or call the technician for larger problems. Our set up procedures ensure your party is the successful event you planned. At the end of the night all you need to do is turn the machine off. We then return the next day for pick up. Be sure to read our reviews on the left hand side of this page or check out our testimonials.
Q. Can I use a power-board to run the slushy machine?
A. No, power-boards tend to trip out when the machines are plugged in with other items. Our 3 Bowl Slushy Machines draw between 6 to 8 amps, power-boards are only rated to 10 amps.
Q. Can I order extra mixes? How much are they?
A. Yes you can. The refill slush mixes or back up mixes are $25 if you use them, if you don't use them we will just take them back. The refills make up another full bowls worth, just remember you may also need extra alcohol. When ordering online just tick the box for refills and we will bring one for each of your chosen flavours. Slushie Machine Hire is easy with Cosmic Cocktails
Q. Can I order plastic cups or glasses from you?
A. Yes you can. We have a full range of plastic cups and glasses to hire.
Q. My party is in a hall, are there extra charges?
A. Yes, sometimes we charge a bond other times we have a set charge it depends on the halls terms. Please contact us and let us know which hall your function will be in and we can confirm your total price. We have done pick ups from halls after midnight this is for an extra charge.
Q. My party is on a boat, are there extra charges?
A. Yes, most of the boats only have a 10 to 15 minute time limit at the jetty for pick up and drop off. This gives us a limited time for delivery and pick up of your machine. Please contact us for an exact quote for your function. We can not put a 3 bowl on most boats.
Q. Can I pick the Slushy Machine up from you?
A. If you are a country client who is outside our normal delivery area, we will allow you to pick up a 2 Bowl Shushie Machine provided you have a suitable vehicle to transport it in. Please call for more details.
Q. Where are you located? Do you operate from a house?
A. We are located in Wangara. Please visit our Contact Us page for a map and more details. We operate from a FoodSafe Kitchen to ensure all of our products are safe for you to consume. Remember you and your guests will be consuming the slushies so knowing the products have been stored correctly and are not out of date is important.
Q. What areas to you service?
A. We service all areas from Two Rocks to Mandurah and as far out as Northam. Please visit our Perth Delivery Suburbs tab for more information.
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About Cocktail Bar Packages
Q. Can we supply our own Alcohol?
A. We have packages which include the cost of everything required. All of your alcohol requirements are organised as part of your package to save you money.
Q. What is the minimum number of guests require to book a Cocktail Bar Package?
A. 30 guests are required as a minimum, and your function must go for at least 3 hours. You can book our Cocktail Bar Packages online.
Q. Can I just hire Staff to come and make Cocktails for me?
A. We encourage you to look at our packages as they cover everything you need. Over the years we found that this never works. Our packages have been designed to take the stress from the host. Our packages include everything we need to serve you and your guests for the duration of your function.
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About Staff Hire
Q. If I book Staff online does that mean they are confirmed?
A. No. We will always check our Staff's availability before confirming your order.
Q. Do your Staff have training in the Responsible Service of Alcohol (RSA)?
A. Yes, our Staff are required to provide a copy of their RSA Certificate for our records.
Q. Can I hire Staff to serve my own food and drinks?
A. If we have the Staff available you can, but we give preference to orders with our services and products. Learn more about Staff Hire in Perth
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About Cosmic Cocktails & Events
Q. Can you deliver your Party Supplies Australia Wide?
A. Yes we can. We use Australia Post and our site can give you postal charges.
Q. What if I can't fill in information I want to tell you because there isn't a box?
A. At the end of the check out process there is a Comment Box, just put your information in there.
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